Conditions of Sale:

• All purchases must be registered online with Auto-X at willard.co.za.
• It is the discretion of Auto-X Solely to accept or reject a claim.
• Proof of Purchase or Invoice must be retained at all times.
• Suspected default batteries need to be approved by an Authorized representative of Auto-X.
• Sealed Batteries “SHOULD NOT BE OPENED IN ANY WAY”.
• All batteries that are presented for a suspected, claim must be charged and stabilized by an approved Agent with approved charging equipment.
• “Charge Fee” apply to all discharged batteries.

Conditions to accept a claim:

                Claims will be Null & Void under the following Conditions:

• The Battery was not used for its intended purpose or correct capacity or application.
• Failure in any aspect of Charging System i.e. “Under Charge” or “Over charge” causing swelling or exploded batteries.
• The Battery is out of Warranty Period.
• If the Battery has any other visible external abuse i.e.
  • Damage Case
  • Damaged Poles
  • Tampered Date Codes
  • Forced removal of sealed cover
  • Arced or melted Posts

What to Do:

• Store Batteries in a fully charged state (12V Batteries above 12.6V).
• Ensure correct polarity connection.
• Follow correct charging procedures.
• All Batteries should be safely secured and tied down at all times

What not to Do:

• Do not store Batteries in a discharged state.
• Do not test Batteries by shorting across terminal posts with wire, spanners, etc.
• Do not allow sparks or open flames near a Battery, as it could EXPLODE.
• Do not put any metal objects on top of a Battery.

ALL BATTERIES LEFT FOR “CHECK & CHARGE” OR “SUSPECTED CLAIM” PURPOSES AND NOT COLLECTED IN 14 DAY’S WILL BE SOLD TO DEFRAY COSTS.